22bt Privacy Policy

22bt collects only the information necessary to provide our services. We believe your personal data is your asset, and collecting more than what is needed goes against our principles.

1.1 Information You Provide Directly

When you create an account or use services on 22bt, we may collect the following information:

• Your full name and username
• Email address and mobile number
• Date of birth (for age verification — only users aged 21 or above may use the service)
• Payment information (bKash, Nagad, Rocket, Upay or bank transfer number)
• Documents required for identity verification (national ID card or passport details)

1.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device type
• Browser and operating system information
• Your activity on the platform and session logs
• Browsing information collected through cookies and similar technologies
• Transaction history and gameplay data

22bt uses the collected information for the following purposes:

2.1 Account Management & Verification

Your information is used to create your account, verify your identity, and keep the service secure. Age verification and ensuring responsible gaming are among our primary responsibilities.

2.2 Processing Financial Transactions

Your payment information is used to process deposit and withdrawal requests. 22bt handles transactions via bKash, Nagad, Rocket, Upay, and bank transfer. SSL encryption is applied to every transaction.

2.3 Providing Customer Support

When you contact us — via live chat or email — relevant information is accessed to resolve your issue. Our support team is active 24/7.

2.4 Security & Fraud Prevention

Logs and access data are analysed to maintain platform security, detect suspicious activity, and prevent fraud.

2.5 Service Improvement

User behavioural data may be analysed to further improve the user experience and add new features. This analysis is always conducted on an anonymised basis.

22bt uses the highest-standard technology to protect your information. We believe that maintaining the privacy of every user's data is our core responsibility.

3.1 Encryption & Technical Security

All your personal and financial information is secured through SSL/TLS encryption technology. Encryption applies both during data transfer and in storage.

3.2 Data Retention Period

Your information is retained while your account remains active. Even after account closure, some information may be retained for as long as necessary to meet legal obligations. After the specified period, data is securely deleted.

3.3 Third-Party Access

22bt may share information with third parties only in the following circumstances:

• Payment processing service providers (bKash, Nagad, Rocket, Upay, banks) — only the information necessary to complete a transaction
• In response to any legal obligation or government directive
• To relevant authorities to assist in fraud investigations
• Based on your explicit written consent

Cookies and similar technologies are used on the 22bt platform. These are small data files stored in your browser that help improve your experience.

4.1 Types of Cookies

• Essential cookies: Necessary for login state, session management, and security.
• Functional cookies: For remembering your preferences (language, settings).
• Analytics cookies: For analysing platform usage and making improvements.

4.2 Cookie Control

You can control or disable cookies through your browser settings. However, please note that disabling essential cookies may cause some key platform functions to stop working.

As a 22bt user, you have the following rights over your personal information:

5.1 Right to Access Information

You can find out at any time what information 22bt holds about you. Contact our support team to obtain this information.

5.2 Right to Correct Information

If any of your stored information is incorrect, you can request a correction. You can update some information directly from your account settings.

5.3 Right to Delete Information

You can request deletion of your personal information by closing your account. However, some information may need to be retained for a specified period due to legal obligations and fraud prevention requirements.

5.4 Data Portability

You can request your information in a structured, machine-readable format.

5.5 Right to Object to Processing

You can object to your information being used for a specific purpose, particularly for marketing purposes.

22bt's services are for users aged 21 or above only. We do not collect information from minors, nor do we intend to.

If we become aware that a minor has used our service, their account will be closed immediately and any collected information will be deleted. If a parent or guardian suspects their child is using our platform, please contact us without delay.

Third-party payment gateways (bKash, Nagad, Rocket, Upay, and various Bangladeshi banks) are used on the 22bt platform. These services have their own privacy policies. 22bt is not responsible for how your information is handled on these third-party platforms.

We share only the minimum information necessary for payment processing with these services. Your full financial details are never shared unnecessarily with any third party.

While 22bt ensures the highest level of technical measures for data protection, should an unexpected security breach occur, we will:

• Quickly identify and isolate the affected system
• Assess the extent and impact of the breach
• Notify affected users as soon as possible
• Take the necessary steps to mitigate the damage
• Strengthen security measures to prevent such incidents in the future

Our security team remains vigilant 24/7 and responds immediately to any suspicious activity.

22bt reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email
• Display a notification when you log in to the platform

If you continue using 22bt after a policy change, this will be considered your acceptance of the new policy. We therefore recommend reviewing this policy on a regular basis.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. 22bt's customer service team is available in both Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: Use the live chat feature directly on the platform
• Email: [email protected]

We generally aim to respond to all privacy-related requests as quickly as possible. Once your complaint or request is received, our team will review it and take appropriate action.